1. Collection and Use of Personal Information

We collect information only when it is needed to provide a service or when you choose to submit it. Depending on how you interact with us, this may include:

• Inquiries and bookings: your name, phone number, email address, region, product of interest, selected store, and inquiry details.
• Products and after-sales service: information needed for orders, delivery, warranty, and service, as well as device model, firmware version, fault descriptions, and service records.
• Device and experience feedback: with your explicit consent and voluntary submission, device feedback, operating records, photos, or videos used to diagnose issues and improve our products and services.
• Website access: browser type, device and network details, access time, page interactions, and security logs used to operate the website, analyze performance, and prevent abuse.

We use this information to respond to requests, arrange experiences and services, complete delivery, provide support, secure our website and devices, improve user experience, and meet legal obligations. We do not use device information for unrelated purposes without the required authorization.

2. Cookies and Similar Technologies

The website may use cookies and similar technologies to remember language, preferences, and session status; support essential functions and security; and help us understand how pages are used. Necessary cookies are generally required for the website to function. Where required, we will provide choices for non-essential analytics or marketing technologies.

You can delete or restrict cookies through your browser settings. Some website functions may not work properly as a result.

3. Sharing, Transfer, and Disclosure

We do not sell your personal information. Where necessary to provide a service, we may share relevant information with:

• Kenqing Technology affiliates supporting product research, manufacturing, sales, delivery, and after-sales service;
• service providers that operate cloud storage, content delivery, customer service, CRM, email or messaging, analytics, and security systems on our behalf;
• stores, logistics providers, repair partners, and other parties directly involved in the service you request.

We require service providers to process information only for agreed purposes and to apply appropriate confidentiality and security measures. We may transfer or disclose information when required by law, necessary to protect users or the public, needed to resolve disputes, or connected with a merger, acquisition, or similar business change where legally permitted.

4. Information Security

We use measures appropriate to the type of information and processing activity, including access controls, encryption in transit, storage safeguards, audit records, backup and recovery procedures, and staff training. We also review the security of our internal processes and service providers.

If a security incident may materially affect your rights, we will take remedial action and notify you through the website or another appropriate channel when required by law.

5. Your Rights

Subject to applicable law, you may ask us to access, copy, correct, or delete your personal information. You may also withdraw consent, unsubscribe from marketing communications, or ask how your information is being processed. We may need to verify your identity before responding to protect against unauthorized requests.

Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal. It may prevent us from providing services that depend on that information. We will retain information when required by law and handle it after the applicable retention period ends.

6. Children's Privacy

Our products and website are primarily intended for adults. Minors should use inquiry, booking, and other services with the consent and assistance of a parent or legal guardian. If a guardian believes that we have collected a minor's information without the required consent, please contact us using the method below. We will verify the request and take appropriate action in accordance with applicable law.

7. Storage and International Transfers

We select storage locations and service regions according to business needs and applicable law. Because VIGX serves users globally, some information may be processed by overseas affiliates or service providers. When information is transferred internationally, we provide required notices, obtain required consent, and apply legally required safeguards.

8. Retention Period

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, while meeting retention requirements related to contracts, finance, after-sales service, disputes, and applicable law. When the period ends, we delete or anonymize the information. If immediate deletion is technically impractical, we isolate and protect it until deletion is possible.

9. Policy Updates

We may update this Policy when our business, products, or legal obligations change. For material changes, we will provide notice through the website, a pop-up, or another appropriate channel and display the latest update date. The revised Policy takes effect when published unless applicable law requires additional consent.

10. Contact Us

If you have questions, comments, or requests about this Policy, our handling of personal information, or your rights, please submit them through the Contact Us page. Please identify the request as a "privacy request" and include enough information for us to verify and respond.

We will handle and respond to requests within the period required by applicable law. For complex requests or cases requiring additional materials, we may contact you to confirm the appropriate process.