Support

π‑series supports cumulative 60‑minute trial before activation; H1 supports cumulative 120‑minute trial before activation. After trial expires, you need to confirm activation via APP to continue using the device. Once activated, seven‑day no‑reason return is not available, except for product quality or sizing issues.

Experience centers are available in major cities including Beijing, Shanghai, Guangzhou, Shenzhen and Chengdu. Tell me your location and I can help you find the nearest store with opening hours.

Consumer exoskeletons are not medical devices and have no therapeutic capabilities. The device is primarily designed to assist walking, reduce exertion, and improve walking ability; it cannot replace medical treatment.

The main body of the device cannot be washed with water. Wipe the main unit with a damp cloth that does not drip. Removable fabric parts such as straps may be cleaned according to the user manual. Do not immerse electronic components such as the motor or battery in water.

Kenqing’s consumer products are designed to complement one another for different users and scenarios: the Π series focuses on outdoor mobility, such as mountain climbing, hiking, and travel, and is intended for outdoor enthusiasts and people seeking reduced effort during ordinary walking; H1 Pro focuses on daily walking assistance for older adults and people with mobility difficulties. Consider the intended user and scenario when choosing a product.

They do not prevent falls, but they include fall detection and will shut down automatically if a fall is detected.

Both Π Plus and H1 Pro allow you to sit down and bend over normally after putting them on, without affecting everyday movements.

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